Broadcasts

A broadcast sends one published email to selected lists and segments. Create and publish the email in Emails before starting the broadcast.

Create and set up a broadcast

1. Open Broadcasts and choose New Broadcast.
2. Select a published email.
3. In Setup, add at least one included list.
4. Add included segments or excluded lists and segments if needed.
5. Choose Calculate and check the recipient count. After an audience change, the button reads Recalculate.
6. Confirm the Brand, sending domain, From address, reply-to option, and footer details.
7. Choose Save.

A segment can filter the audience only after an included list provides the starting contacts. CopyLoop prevents the same list or segment from being directly included and excluded.

Resolve a readiness blocker

CopyLoop disables delivery when the broadcast is not ready. Hover over a disabled Send Test or Send button to read what needs attention. Setup also shows messages about audience calculation and overlapping selections.

After correcting the named setting, return to Setup, choose Recalculate, and check the updated recipient count.

Send a test

Choose Send Test in the broadcast header. It sends the published email using the broadcast’s current sender settings without sending to the selected audience.

To edit the message itself, open the actions menu and choose Edit Email. Publish the email change before the broadcast can use the new version.

Send now or schedule

Choose Send to review the delivery summary and start immediately.

For a scheduled send, open the actions menu and choose Schedule. Use Send on one day for one date and time, or Send over time to spread delivery across a start and end date. Times use the workspace timezone. A paced send provides Preview schedule before Schedule.

States and controls

The broadcast status tells you which controls are still available:

• Draft: audience and delivery settings can still be edited.
• Scheduled: delivery is planned but has not started.
• Sending: recipients are being processed.
• Paused: delivery is intentionally stopped and may be resumable.
• Sent: the planned delivery completed.
• Cancelled: the remaining delivery was stopped.

Pause, resume, retry, and cancel appear only when they are available for the current status.

After sending

The broadcast page shows recipient progress and delivery results. Open Analytics → Email Performance for workspace and broadcast reporting; Export report appears when a broadcast report is available.

Read Send your first broadcast for the full procedure and Contact status and suppressions for delivery eligibility.