Contact status and suppressions

CopyLoop checks contact status and suppressions before email delivery. Use the contact record and Suppressions screen to see why an address is not eligible.

Understand suppression reasons

• Unsubscribed: the contact has opted out of marketing email.
• Hard bounce: the address was reported as permanently undeliverable.
• Complaint: the recipient reported the message as spam.
• Manual suppression: an operator explicitly blocked delivery.
• Repeated soft bounce: repeated temporary delivery failures caused a suppression.

An import or Application Source update does not clear these suppressions.

An invalid address can also remain ineligible without one of these suppression reasons.

Review contacts

Open a contact to see its email status, list membership, recent activity, source details, and any unsubscribe or suppression.

Open Contacts and choose Suppressions to view active and lifted workspace-level blocks when your role allows it. Manual and Soft Bounce suppressions can be lifted there. Hard Bounce and Complaint suppressions cannot be lifted in the app. A contact reverses an unsubscribe through the preference center.

Import status values

During Import CSV, the Import step lets you set imported contacts to active, unsubscribed, bounced, or complained. You can also choose Update existing or Skip existing for matching email addresses.

Choosing Update existing updates permitted contact fields. It does not remove an unsubscribe, hard bounce, complaint, or other stronger suppression already attached to that address.

Suppressions during sending

Broadcast and automation delivery excludes suppressed contacts even when they still belong to an included list or segment. The broadcast audience count reflects delivery eligibility rather than raw list membership.

For contact grouping, see Contacts, lists, and segments.